MARC Record from marc_columbia

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035 $a(OCoLC)ocn875239373
035 $a(NNC)15098415
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020 $a113511868X$q(electronic bk.)
020 $a9781135118686$q(electronic bk.)
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020 $a9780203075173$q(e-book)
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024 7 $a10.4324/9780203075173$2doi
035 $a(OCoLC)875239373$z(OCoLC)874965943$z(OCoLC)875098916$z(OCoLC)875240727$z(OCoLC)878144833$z(OCoLC)988487643$z(OCoLC)992909456$z(OCoLC)995619429$z(OCoLC)1053539363$z(OCoLC)1058279292$z(OCoLC)1082181681$z(OCoLC)1097091020$z(OCoLC)1124356974$z(OCoLC)1260357619
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082 04 $a381$223
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049 $aZCUA
100 1 $aStevens, Andrew J. R.,$eauthor.
245 10 $aCall centers and the global division of labor :$ba political economy of post-industrial employment and union organizing /$cAndrew J.R. Stevens.
264 1 $aNew York, NY :$bRoutledge,$c2014.
300 $a1 online resource (xiv, 220 pages .)
336 $atext$btxt$2rdacontent
337 $acomputer$bc$2rdamedia
338 $aonline resource$bcr$2rdacarrier
490 1 $aRoutledge advances in sociology ;$v120
504 $aIncludes bibliographical references and index.
520 $a"Call centers have come in the last three decades to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled services sectors, continues to be a growing practice amongst governments and corporations in their attempts at controlling costs and providing new services. While incredible advances in technology have permitted the use of distant and "offshore" labor forces, the grander reshaping of an international political economy of communications has allowed for the acceleration of these processes. New and established labor unions have responded to these changes in the global regimes of work by seeking to organize call center workers. These efforts have been assisted by a range of forces, not least of which is the condition of work itself, but also attempts by global union federations to build a bridge between international unionism and local organizing campaigns in the Global South and Global North. Through an examination of trade union interventions in the call center industries located in Canada and India, this book contributes to research on post-industrial employment by using political economy as a juncture between development studies, the sociology of work, and labor studies"--$cProvided by publisher
588 0 $aPrint version record.
505 0 $aCover; Call Centers and the Global Divisionof Labor; Title Page; Copyright Page; Dedication; Table of Contents; List of Figures; Acknowledgments; 1 Introduction; 2 The Globalization of Knowledge Work; 3 The Political Economy of Offshoring; 4 The Global Division of Call Center Work; 5 India: Labor Organizing Offshore; 6 Centers of Steel; 7 Global Division of Knowledge Labor, Global Unionism; 8 Conclusion; Notes; References; Index.
650 0 $aCall centers.
650 0 $aCall centers$zCanada.
650 0 $aCall centers$zIndia.
650 0 $aTelecommunication$xEmployees$xLabor unions.
650 0 $aTelecommunication$xEmployees$xLabor unions$zCanada.
650 0 $aTelecommunication$xEmployees$xLabor unions$zIndia.
650 6 $aCentres d'appels (Affaires)
650 6 $aCentres d'appels (Affaires)$zCanada.
650 6 $aCentres d'appels (Affaires)$zInde.
650 6 $aTélécommunications$xPersonnel$xSyndicats.
650 6 $aTélécommunications$xPersonnel$xSyndicats$zCanada.
650 6 $aTélécommunications$xPersonnel$xSyndicats$zInde.
650 7 $aSOCIAL SCIENCE$xSociology$xGeneral.$2bisacsh
650 7 $aBUSINESS & ECONOMICS$xOutsourcing.$2bisacsh
650 7 $aBUSINESS & ECONOMICS$xLabor.$2bisacsh
650 7 $aBUSINESS & ECONOMICS$xCommerce.$2bisacsh
650 7 $aBUSINESS & ECONOMICS$xMarketing$xGeneral.$2bisacsh
650 7 $aBUSINESS & ECONOMICS$xSales & Selling$xGeneral.$2bisacsh
650 7 $aCall centers.$2fast$0(OCoLC)fst00844325
650 7 $aTelecommunication$xEmployees$xLabor unions.$2fast$0(OCoLC)fst01145852
651 7 $aCanada.$2fast$0(OCoLC)fst01204310
651 7 $aIndia.$2fast$0(OCoLC)fst01210276
776 08 $iPrint version:$z9780415659130$z0415659132$w(DLC) 2013027778
830 0 $aRoutledge advances in sociology ;$v120.
856 40 $uhttp://www.columbia.edu/cgi-bin/cul/resolve?clio15098415$zTaylor & Francis eBooks
852 8 $blweb$hEBOOKS