| Record ID | marc_columbia/Columbia-extract-20221130-031.mrc:219782955:2644 |
| Source | marc_columbia |
| Download Link | /show-records/marc_columbia/Columbia-extract-20221130-031.mrc:219782955:2644?format=raw |
LEADER: 02644cam a2200589Ii 4500
001 15119861
005 20220528233053.0
006 m o d
007 cr cnu|||unuuu
008 170525t20162004enka ob 001 0 eng d
035 $a(OCoLC)ocn988028941
035 $a(NNC)15119861
040 $aN$T$beng$erda$epn$cN$T$dIDEBK$dN$T$dTYFRS$dOCLCF$dYDX$dOCLCQ$dOTZ$dOCLCQ$dK6U$dOCLCO
019 $a987756609$a992341402$a1004352592
020 $a9781351932363$q(electronic bk.)
020 $a1351932365$q(electronic bk.)
020 $a9781315253879
020 $a1315253879
020 $z9780566085109
020 $z0566085100$q(alk. paper)
035 $a(OCoLC)988028941$z(OCoLC)987756609$z(OCoLC)992341402$z(OCoLC)1004352592
050 4 $aHE8788$b.G68 2016eb
072 7 $aBUS$x082000$2bisacsh
072 7 $aBUS$x041000$2bisacsh
072 7 $aBUS$x042000$2bisacsh
072 7 $aBUS$x085000$2bisacsh
082 04 $a658.8/12$223
049 $aZCUA
245 00 $aGower handbook of call and contact centre management /$cedited by Natalie Calvert.
246 30 $aHandbook of call and contact centre management
264 1 $aAbingdon, Oxon :$bRoutledge, Taylor & Francis Group,$c2016.
264 4 $c©2004
300 $a1 online resource (xxvii, 340 pages) :$billustrations
336 $atext$btxt$2rdacontent
337 $acomputer$bc$2rdamedia
338 $aonline resource$bcr$2rdacarrier
588 0 $aOnline resource; title from PDF title page (EBSCO, viewed June 2, 2017).
500 $aIncludes index.
505 00 $g1.$tVision and strategy /$rRob Pike --$g2.$tPutting the customer at the heart of your contact centre /$rDavid Rance --$g3.$tFinancial planning and budgeting /$rTony McSweeney --$g4.$tThe contact centre environment /$rClive McAfee --$g5.$tCase study : intelligent finance /$rJim Spowart --$g6.$tThe contact centre manager /$rCheryl Black --$g7.$tThe role of the team leader /$rAngela Hunter.
650 0 $aCall centers$xManagement.
650 6 $aCentres d'appels (Affaires)$xGestion.
650 7 $aBUSINESS & ECONOMICS$xIndustrial Management.$2bisacsh
650 7 $aBUSINESS & ECONOMICS$xManagement.$2bisacsh
650 7 $aBUSINESS & ECONOMICS$xManagement Science.$2bisacsh
650 7 $aBUSINESS & ECONOMICS$xOrganizational Behavior.$2bisacsh
650 7 $aCall centers$xManagement.$2fast$0(OCoLC)fst00844327
655 0 $aElectronic books.
655 4 $aElectronic books.
700 1 $aCalvert, Natalie,$eeditor.
776 1 $z9780566085109$z9781138251281
856 40 $uhttp://www.columbia.edu/cgi-bin/cul/resolve?clio15119861$zTaylor & Francis eBooks
852 8 $blweb$hEBOOKS