MARC Record from marc_columbia

LEADER: 05415cam a2200685 i 4500
001 15404758
005 20220501002529.0
006 m o d
007 cr cnu---unuuu
008 191003s2019 nyua o 000 0 eng d
035 $a(OCoLC)on1121596492
035 $a(NNC)15404758
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020 $a0429519087$q(electronic bk. ;$qMobipocket)
020 $a9780429515651$q(electronic bk. ;$qEPUB)
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024 7 $a10.4324/9780429203817$2doi
035 $a(OCoLC)1121596492
037 $a9780429203817$bTaylor & Francis
050 4 $aTS155
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072 7 $aTDP$2bicssc
082 04 $a658.4013$223
049 $aZCUA
100 1 $aEakin, Ken,$eauthor.
245 10 $aOffice Lean :$bunderstanding and implementing Flow in a professional and administrative environment /$cKen Eakin.
264 1 $aNew York :$bProductivity Press,$c2019.
300 $a1 online resource (1 volume) :$billustrations (black and white)
336 $atext$btxt$2rdacontent
337 $acomputer$bc$2rdamedia
338 $aonline resource$bcr$2rdacarrier
520 $aLean has proven itself as an exceptional business system in manufacturing and a variety of other sectors, such as supply chain, retail, and healthcare. Where Lean has not yet made much of an impact is in professional "white-collar" industries such as banking and insurance, technology services, or government. Why? It is not, as many have assumed, a matter of Lean being irrelevant to "knowledge work," but rather a problem of it being poorly understood and therefore poorly applied in professional office settings. This book closes the gap between Lean's promise, on the one hand, of innovation, business growth, and sustainable competitive advantage; and, on the other, the too frequent reality of Lean's application ending in disappointing results. While nearly every major professional business -- including the digital giants like Apple, Google and Amazon -- has attempted to apply Lean concepts in some way (sometimes under the name Agile), its practice in white-collar industries typically ends up being limited to a small bunch of highly-specialized experts making small, fairly inconsequential improvements in isolated areas, leaving leaders wondering how to make Lean's transformative potential work on a broader basis. The purpose of the book is to help Lean practitioners (both leaders/managers and coaches/consultants) who work in professional office environments gain purchase on the amazing, transformative results Lean can bring to all companies. Overturning the common perception that Lean is about imposing overly rigid rules, or eliminating waste, the book presents Lean as a dynamic, flexible, people-centric philosophy that delivers outstanding financial results by improving both employee engagement and customer experience. The book explains, in simple terms, what Lean is -- and what Lean isn't -- enabling office professionals to understand how it can be successfully applied to their complex office-based work environments. It combines practical explanations of the most important core concepts of the Lean philosophy with relevant, practical, real-world examples from the fields of accounting, finance, insurance, IT, HR and government
545 0 $aKen Eakin is a Senior Advisor, Operational Excellence at Export Development Canada (EDC), a government-owned financial services company that runs on commercial principles. Based in Ottawa, Ken has been a Lean coach to EDC leaders at all levels, including senior executives, in the areas of Financing, Insurance, Corporate Finance, IT and Corporate Services of EDC. Prior to working at EDC, he worked as a Process Improvement Manager in the container shipping industry in Toronto, where he earned his certification as a Lean Six Sigma Black Belt. He holds an MA in Cinema Studies from the University of Wisconsin-Madison, and an MBA from the Rotman School of Business at the University of Toronto.
588 0 $aPrint version record.
650 0 $aLean manufacturing.
650 0 $aOrganizational effectiveness.
650 6 $aProduction allégée.
650 6 $aEfficacité organisationnelle.
650 7 $aBUSINESS & ECONOMICS$xGeneral.$2bisacsh
650 7 $aBUSINESS & ECONOMICS$xManagement.$2bisacsh
650 7 $aBUSINESS & ECONOMICS$xQuality Control.$2bisacsh
650 7 $aLean manufacturing.$2fast$0(OCoLC)fst01746665
650 7 $aOrganizational effectiveness.$2fast$0(OCoLC)fst01047852
655 4 $aElectronic books.
776 08 $iPrint version:$aEakin, Ken.$tOffice Lean.$dNew York : Productivity Press, 2019$z9780367196653$w(OCoLC)1121097396
856 40 $uhttp://www.columbia.edu/cgi-bin/cul/resolve?clio15404758$zTaylor & Francis eBooks
852 8 $blweb$hEBOOKS