MARC Record from marc_columbia

LEADER: 05506cam a2200457 i 4500
001 15060375
005 20201106123738.0
008 190731s2019 nyua b 001 0 eng
010 $a 2019030457
035 $a(OCoLC)on1088636991
040 $aDLC$beng$erda$cDLC$dOCLCO$dOCLCF$dCMI$dWIM$dHSA$dOQX$dIEP$dYDX$dILC$dVP@$dA7U$dINR
019 $a1130308702
020 $a9780525540106$qhardcover
020 $a0525540105$qhardcover
020 $z9780525540113$qelectronic book
035 $a(OCoLC)1088636991$z(OCoLC)1130308702
042 $apcc
050 00 $aBF637.I48$bB46 2019
082 00 $a158.2$223
049 $aZCUA
100 1 $aBenson, Buster,$eauthor.
245 10 $aWhy are we yelling? :$bthe art of productive disagreement /$cBuster Benson.
264 1 $a[New York, New York] :$bPortfolio/Penguin,$c[2019]
300 $a277 pages :$billustrations ;$c22 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
500 $aPlace of publication from publisher's website.
504 $aIncludes bibliographical references (pages [251]-263) and index.
505 0 $aIntroduction: Three misconceptions -- Eight things to try -- Watch how anxiety sparks -- Talk to your internal voices -- Develop honest bias -- Speak for yourself -- Ask questions that invite surprising answers -- Build arguments together -- Cultivate neutral spaces -- Accept reality, then participate in it -- Afterword.
520 $a"Does this sound familiar? You walk away from an argument and suddenly think of all the brilliant things you wish you'd said? You avoid family members and colleagues because of bitter, festering tension that you can't figure out how to address? Now, finally, there's a solution: a secret that frees you from the trap of unproductive conflict and pointless arguing forever. If the threat of raised voices, emotional outbursts, and public discord makes you want to hide under the conference room table, or if you're simply sick of unresolved arguments that never produce useful results, you're not alone. Conflict, or the fear of it, can be devastating. And the process of minimizing, deflecting, or avoiding difficult people can leave you brimming with repressed emotions. But as this powerful book argues, conflict doesn't have to be unpleasant. In fact, properly channeled, conflict can be the most powerful tool we have at our disposal for deepening relationships, solving problems, and coming up with new ideas. As the mastermind behind some of the highest-performing teams at Amazon, Twitter, and Slack, Buster Benson spent decades facilitating hard conversations in stressful environments. He found that even smart, eloquent people struggled to stay calm and keep their heads clear when differences of opinion arose. So he set out to find a better way to argue, staging a succession of experiments and informal debates, and studying the participants closely. He took note of the scripts people defaulted to and the chain reactions they caused. Slowly, patterns began to emerge. Buster's findings shattered his assumptions about what makes some arguments productive and others not, and dramatically improved his relationships at work, with his wife, and with strangers online. In this book, Buster reveals the psychological underpinnings of awkward, unproductive conflict, and the critical habits anyone can learn to avoid it. Armed with a deeper understanding of how arguments work and why, you'll be able to: * Remain confident when you're put on the spot * Diffuse tense moments with a few strategic questions * Facilitate creative solutions even when your team has radically different perspectives * Get through to the most stubborn people by understanding their motivations Freed of your fear of disagreement, you'll find yourself eager to engage with intimidating people and uncomfortable ideas. You'll end up having fewer repetitive, predictable fights, not because you're avoiding or squashing them, but because you're finally able to identify your biases, listen with an open mind, and communicate well. As your confidence grows, you'll shake off lingering memories of interactions that made you feel tongue-tied or incapable, knowing that it's in your power to steer the conversation wherever you want it"--$cProvided by publisher.
520 $aIf you're sick of unresolved arguments that never produce useful results, you're not alone. The process of minimizing, deflecting, or avoiding difficult people can leave you brimming with repressed emotions. Benson shows that, properly channeled, conflict can be the most powerful tool we have at our disposal for deepening relationships, solving problems, and coming up with new ideas. Here he explains what makes some arguments productive and others not, and shares critical habits anyone can learn to avoid conflict. -- adapted from jacket
650 0 $aInterpersonal conflict.
650 0 $aInterpersonal communication.
650 7 $aBUSINESS & ECONOMICS / Decision-Making & Problem Solving.$2bisacsh
650 7 $aPSYCHOLOGY / Cognitive Psychology & Cognition.$2bisacsh
650 7 $aSELF-HELP / Communication & Social Skills.$2bisacsh
650 7 $aInterpersonal communication.$2fast$0(OCoLC)fst00977344
650 7 $aInterpersonal conflict.$2fast$0(OCoLC)fst00977374
776 08 $iOnline version:$aBenson, Buster.$tWhy are we yelling?$d[New York] : Portfolio/Penguin, [2019]$z9780525540113$w(DLC) 2019030458
852 00 $bbus$hBF637.I48$iB46 2019