MARC Record from marc_columbia

LEADER: 05640cam a2200589Ma 4500
001 15076617
005 20220627125532.0
006 m o d
007 cr cn|||||||||
008 090307s2003 enka ob 001 0 eng d
035 $a(OCoLC)ocn456147457
035 $a(NNC)15076617
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016 7 $z0750656514$2Uk
019 $a171114034$a259480558$a441773852$a648163746
020 $a0080469914
020 $a9780080469911
020 $z0750656514
020 $z9780750656511
035 $a(OCoLC)456147457$z(OCoLC)171114034$z(OCoLC)259480558$z(OCoLC)441773852$z(OCoLC)648163746
050 4 $aHD30.2$b.C85 2003eb
082 04 $a004.0687$221
049 $aZCUA
100 1 $aCullen, Sara.
245 10 $aIntelligent IT outsourcing :$beight building blocks to success /$cSara Cullen, Leslie P. Willcocks.
260 $aAmersterdam ;$aBoston :$bElsevier/Butterworth-Heinemann,$c2003.
300 $a1 online resource (xxiii, 224 pages) :$billustrations
336 $atext$btxt$2rdacontent
337 $acomputer$bc$2rdamedia
338 $aonline resource$bcr$2rdacarrier
490 1 $aComputer Weekly professional series
504 $aIncludes bibliographical references and index.
505 0 $aCover -- Contents -- About the authors -- Figures -- Tables -- Introduction -- About this book -- Why the need for a building block approach? -- The outsourcing lifecycle -- eight building blocks for success -- Part One -- Architect Phase -- 1 The first building block -- discard the myths: gather acumen -- 1.1 Discard the myths ... -- 1.2 Determine benefits expectations -- 1.3 Collect market intelligence -- 1.4 Conduct the comparative assessment -- 2 The second building block -- get equipped: prepare the strategies -- 2.1 High-level sourcing decision models -- 2.2 Determine the organizationÌs strategic preferences -- 2.3 Decide the outsourcing approach -- 2.4 Identify the outsourcing lifecycle competencies required -- 2.5 Prepare the communications strategy -- 3 The third building block -- identify the right activities: target the services -- 3.1 Select the suitable services -- 3.2 Profile the target services -- 3.3 Prepare the base case -- 3.4 Conduct the feasibility and impact study -- 4 The fourth building block -- ensure the results: design the future -- 4.1 Vision the attributes of the future arrangement -- 4.2 Develop the service level agreement and key performance indicators -- 4.3 Formulate the pricing model -- 4.4 Draft the contract -- 4.5 Model the relationship behaviour -- 4.6 Plan the future management -- Part Two -- Engage Phase -- 5 The fifth building block -- commercial mating: select the supplier(s) -- 5.1 Selection is the first block -- ensure the ITO foundation has been laid -- 5.2 Gating and refining via staged competitive tendering -- 5.3 Getting the right perspectives -- the evaluation team -- 5.4 Determining the decisive factors -- the criteria -- 5.5 Exhibiting fairness -- probity -- 5.6 Preparing the market package -- 5.7 Successful selection -- ITO is not an auction -- 5.8 Due diligence investigations -- 5.9 Negotiation -- 5.10 Finalizing the contract -- 6 The sixth building block -- the starting gate: make the transition -- 6.1 Key transition activities -- 6.2 Staff transitions -- 6.3 Managing the transition project -- Part Three -- Govern Phase -- 7 The seventh building block -- get the results: manage the ITO -- 7.1 ITO critical success (and failure) factors -- 7.2 Key ITO management activities -- 7.3 Relationship management -- 8 The eighth building block -- do it again: reconsider the options -- 8.1 Termination triggers -- 8.2 Options -- 8.3 Assessments -- 8.4 Preparing for a handover from an incumbent supplier -- 9 Conclusion -- References and Brief Further Reading -- Index -- Last Page.
520 $aIntelligent IT Outsourcing enables practitioners to focus in on the essential issues that need to be addressed so that the fundamental structure of their sourcing strategy and its implementation is sound. The authors provide insight into the challenges likely to be faced and give detailed advice on how to pre-empt and manage these. IT and outsourcing continue to be problematic, not least because fundamental learning about this subject fails to be applied systematically, and because IT is inherently difficult to manage. The economics are not obvious and emerging technologies have to be addressed.
650 0 $aInformation resources management.
650 0 $aElectronic data processing departments$xContracting out.
650 0 $aInformation technology$xManagement.
650 0 $aContracting out.
650 6 $aGestion de l'information.
650 6 $aTechnologie de l'information$xGestion.
650 6 $aImpartition.
650 7 $aContracting out.$2fast$0(OCoLC)fst00876904
650 7 $aElectronic data processing departments$xContracting out.$2fast$0(OCoLC)fst00907081
650 7 $aInformation resources management.$2fast$0(OCoLC)fst00972603
650 7 $aInformation technology$xManagement.$2fast$0(OCoLC)fst00973112
655 0 $aElectronic books.
655 4 $aElectronic books.
700 1 $aWillcocks, Leslie.$4aut
776 08 $iPrint version:$aCullen, Sara.$tIntelligent IT outsourcing.$dAmersterdam ; Boston : Elsevier Butterworth-Heinemann, 2003$w(DLC) 2005412440
830 0 $aComputer weekly professional series.
856 40 $uhttp://www.columbia.edu/cgi-bin/cul/resolve?clio15076617$zTaylor & Francis eBooks
852 8 $blweb$hEBOOKS