MARC Record from marc_columbia

LEADER: 06123cam a2200829Ia 4500
001 15760770
005 20211204230853.0
006 m o d
007 cr cnu---unuuu
008 120926r20111999enka ob 001 0 eng d
035 $a(OCoLC)ocn811136115
035 $a(NNC)15760770
040 $aN$T$beng$epn$cN$T$dE7B$dOCLCQ$dOCLCF$dTYFRS$dOCLCQ$dZ5A$dOTZ$dOCLCQ$dLEAUB$dYDX$dUK7LJ$dK6U$dOCLCO$dSFB
019 $a1086504845$a1156064478$a1260359649
020 $a9781135138257$q(electronic bk.)
020 $a1135138257$q(electronic bk.)
020 $a9781136078361
020 $a1136078363
020 $a9781136078446
020 $a1136078444
020 $a9781136078521
020 $a1136078525
020 $a9781315001517
020 $a1315001519
020 $z0340720077
020 $z9780340720073
020 $z9781138414419
020 $z9780415503198
020 $a9780080573519$q(electronic book$qelectronic book)
020 $a0080573517
020 $a1138414417
020 $a9781138414419
020 $a0415503191
020 $a9780415503198
020 $a9781283605137$q(Electronic Book)
020 $a1283605139
024 7 $a10.4324/9780080573519$2doi
035 $a(OCoLC)811136115$z(OCoLC)1086504845$z(OCoLC)1156064478$z(OCoLC)1260359649
037 $a1024583$bProquest Ebook Central
050 4 $aHF5718$b.E425 2011eb
072 7 $aTEC$x009020$2bisacsh
082 04 $a624.014$223
049 $aZCUA
100 1 $aEllis, Richard,$d1944-
245 10 $aConstructive communication :$bskills for the building industry /$cRichard Ellis.
260 $aLondon ;$aNew York :$bRoutledge,$c©2011.
300 $a1 online resource (vi, 199 pages) :$billustrations
336 $atext$btxt$2rdacontent
337 $acomputer$bc$2rdamedia
338 $aonline resource$bcr$2rdacarrier
500 $aOriginally published by Arnold in 1999.
504 $aIncludes bibliographical references and index.
588 0 $aPrint version record.
505 00 $tCONSTRUCTIVE COMMUNICATION: Skills for the building industry --$g1.$tIntroduction --$tCommunication skills --$tTen question to ask about any communication --$t(1) Is it necessary --$t(2) Is it targeted --$t(3) Is it timely --$t(4) Is it in the right language --$t(5) Is it clear --$t(6) Is it accurate --$t(7) Is it short and to the point --$t(8) Does it cover what it should cover --$t(9) Is it possible to get a response --$t(10) Is it OK for tone --$tMethod of communication --$tFace-to-face --$tNon-verbal communication --$tMeetings --$tTelephone --$tThe letter --$tGraphical communication --$tFax.
505 00 $tE-mailFurther exercise --$g2.$tParticular communication barriers and ways of overcoming these --$tThe system don't work -- I can't find the address --$tNo-one wants to take responsibility (it's not up to me mate!) --$tThe barrier of communicating when we are unsure of our roles --$tThe barrier of communicating in a group --$tOur initial view of others --$tPutting aside first impressions --$tOur personal style of Communication --$tGroup exercise --$g3.$tYour personal communication --$tGetting that job --$tYour selling points --$tTelephoning for a job --$tApplication forms --$tThe covering letter --$tThe interview --$tAssertiveness --$tHandling conflict.
505 00 $tAvoid Compromise --$tCollaborate --$tBottom line --$tGroup exercise --$g4.$tCommunication on site --$tWritten procedures --$tRecord keeping --$tOther reports --$tMemos --$tPersonal checklists --$tSite logs/instruction books --$tProgress charts --$tMeetings and minutes --$tA typical agenda --$tAt the meeting --$tYour role at the meeting --$tMinutes --$tBeing an effective participant at meetings --$tMaking a case at a meeting, a short presentation --$tBeing supervised --$tSupervising others --$tGroup exercise --$g5.$tCommunicating with your customer --$tSome key Factors in Communicating with customers --$tBusiness cards and stationery --$tPutting up cards on shop windows.
505 00 $tTargeted leaflet posting Cold phone calling --$tCustomer surveys --$tInformation on the firm's vans and cars --$tInformation on boards, displays, etc. set up at the site where you are working --$tInformation on firm's uniforms, hard hats, overalls, etc. --$tLocal shopping guides --$tLocal advertisers --$tThomson Local Guides and Yellow Pages --$tThe Internet --$tForms of sponsorship --$tLocal radio --$tSelling and negotiating skills with customers --$tSelling -- doing your SWOT --$tSelling technique --$tNegotiation --$tSending out estimates and invoices --$tEstimates --$tInvoices --$tHandling your customer' questions complaints, etc. --$tQuestions.
505 00 $tHandling complaintsCommnicating with your customer on site and in their homes --$tOn site --$tIn their own homes --$tAfter sales service --$tGroup exercise --$g6.$tCommunicating with authorities and agencies --$tCommunicating on the telephone --$tWriting communication --$tPlanning applications --$tThe DVLA (the Driver and Vehicle Licensing Agency Swansea) --$tApplication for a passport --$tConclusion --$tGroup exercise --$g7.$tKit bag --$tLayouts for letters --$tTaking notes --$tTaking notes from a book, document, etc. --$tTaking notes from a telephone call --$tSpelling and punctuation --$tSpelling --$tPunctuation --$tAnswers --$tOther aspects of punctuation.
650 0 $aConstruction industry.
650 0 $aBusiness communication.
650 0 $aCommunication in management.
650 7 $aTECHNOLOGY & ENGINEERING$xCivil$xGeneral.$2bisacsh
650 7 $aBusiness communication.$2fast$0(OCoLC)fst00842419
650 7 $aCommunication in management.$2fast$0(OCoLC)fst00870174
650 7 $aConstruction industry.$2fast$0(OCoLC)fst00875964
650 17 $aCommunicatie.$2gtt
650 17 $aBouwnijverheid.$2gtt
655 0 $aElectronic books.
655 4 $aElectronic books.
776 08 $iPrint version:$aEllis, Richard, 1944-$tConstructive communication.$dLondon : Routledge, 1999$z9780415503198
856 40 $uhttp://www.columbia.edu/cgi-bin/cul/resolve?clio15760770$zTaylor & Francis eBooks
852 8 $blweb$hEBOOKS