| Record ID | marc_columbia/Columbia-extract-20221130-034.mrc:1220629:3554 |
| Source | marc_columbia |
| Download Link | /show-records/marc_columbia/Columbia-extract-20221130-034.mrc:1220629:3554?format=raw |
LEADER: 03554cam a2200745Mi 4500
001 16610355
005 20220627130829.0
006 m o d
007 cr cn|||||||||
008 150116t20152010enka ob 001 0 eng d
010 $a 2008039870
035 $a(OCoLC)ocn900889323
035 $a(NNC)16610355
040 $aE7B$beng$erda$epn$cE7B$dOCLCO$dOCLCQ$dOCLCF$dOCLCA$dTYFRS$dOCLCQ$dAU@$dYDX$dOCLCO$dOCLCA$dOCLCQ$dUKAHL$dOCLCO
019 $a958106699$a1058211328$a1076525561$a1091728337$a1100690465
020 $a9781315700892$q(e-book)
020 $a1315700891$q(e-book)
020 $a9781317460220
020 $a1317460227
020 $a9781317460206
020 $a1317460200
020 $a9781317460213
020 $a1317460219
020 $a0765617706
020 $a9780765617705
020 $z9780765617705
035 $a(OCoLC)900889323$z(OCoLC)958106699$z(OCoLC)1058211328$z(OCoLC)1076525561$z(OCoLC)1091728337$z(OCoLC)1100690465
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084 $aMS 5560$2rvk
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049 $aZCUA
100 1 $aOliver, Richard L.,$d1945-2016,$eauthor.
245 10 $aSatisfaction :$ba behavioral perspective on the consumer /$cRichard L. Oliver.
250 $aSecond edition.
264 1 $aOxfordshire [England] ;$aNew York, New York :$bRoutledge,$c2015.
264 4 $c©2010
300 $a1 online resource (542 pages) :$billustrations
336 $atext$btxt$2rdacontent
337 $acomputer$bc$2rdamedia
338 $aonline resource$bcr$2rdacarrier
504 $aIncludes bibliographical references and indexes at the end of each chapters.
588 0 $aPrint version record.
505 0 $apt. 1. Basic satisfaction mechanisms -- pt. 2. Alternative and supplementary comparative operators -- pt. 3. Satisfaction processes and mechanisms -- pt. 4. Satisfaction's consequences : what happens next?
520 $aThis is the definitive text on the meaning, causes, and consequences of customer satisfaction. It covers every psychological aspect of satisfaction formation, and the contents are applicable to all consumables, product, or service. The book culminates in Oliver's detailed model of consumption processing and his satisfaction measurement scale. The text concludes with a section on the long-term effects of satisfaction, and why an understanding of satisfaction psychology is vitally important to top management.
650 0 $aConsumer satisfaction.
650 0 $aConsumer satisfaction$xEvaluation.
650 6 $aConsommateurs$xSatisfaction.
650 6 $aConsommateurs$xSatisfaction$xÉvaluation.
650 7 $aConsumer satisfaction.$2fast$0(OCoLC)fst00876403
650 7 $aConsumer satisfaction$xEvaluation.$2fast$0(OCoLC)fst00876404
650 7 $aVerbraucherzufriedenheit$2gnd
650 17 $aConsumentengedrag.$2gtt
650 17 $aTevredenheid.$2gtt
650 7 $aKundenzufriedenheit.$2idsbb
650 7 $aVerbraucherverhalten.$2idszbz
650 7 $aZufriedenheit.$2idszbz
650 7 $aKunde.$2idszbz
650 7 $aVerbraucher.$2idszbz
655 4 $aElectronic books.
776 08 $iPrint version:$aOliver, Richard L., 1945-$tSatisfaction : a behavioral perspective on the consumer.$bSecond edition.$dOxfordshire, [England] ; New York, New York : Routledge, 2015, ©2010$hxxii, 519 pages$z9780765617705
856 40 $uhttp://www.columbia.edu/cgi-bin/cul/resolve?clio16610355$zTaylor & Francis eBooks
852 8 $blweb$hEBOOKS