| Record ID | marc_laurentian/openlibrary.mrc:429873601:957 |
| Source | The Laurentian Library |
| Download Link | /show-records/marc_laurentian/openlibrary.mrc:429873601:957?format=raw |
LEADER: 00957nam 2200265 4500
001 07-0079541
005 20020709190932.0
008 020430|||||||||||||||||||||||||||||
010 $a93031228
020 $a0803949200
033 $a940927
035 $a(Sirsi) a446834
035 $a082332
090 $aHF 5415.5 S468 1994
245 10 $aService quality :$bnew directions in theory and practice /$ceditors Roland T. Rust, Richard L. Oliver.
260 0 $aThousand Oaks, Calif. :
300 $aix, 289 p. : ill. ; 21 cm.
500 $aIncludes bibliographical references and indexes.
650 0 $aConsumer satisfaction.
650 0 $aCustomer service$xQuality control.
700 10 $aOliver, Richard L.
700 10 $aRust, Roland T.
949 $aHF 5415.5 S468 1994$v1$wLC$i31520000514752$rY$tBOOKS$lALGO-CIRC$mALGOMA
596 $a6
999 $aHF 5415.5 S468 1994 1$wLC$c1$i31520000514752$d30/11/2005$e8/11/2005$lALGO-CIRC$mALGOMA$n1$rY$sY$tBOOKS$u12/6/2003