| Record ID | marc_loc_2016/BooksAll.2016.part01.utf8:12913445:925 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part01.utf8:12913445:925?format=raw |
LEADER: 00925cam a22002654a 4500
001 00027224
003 DLC
005 20010305121542.0
008 000225s2000 inua b 001 0 eng
010 $a 00027224
020 $a155753215X (alk. paper)
040 $aDLC$cDLC$dDLC
042 $apcc
043 $an-us---
050 00 $aHG1616.C29$bA57 2000
082 00 $a658.8/12$221
100 1 $aAnton, Jon.
245 10 $aCall center benchmarking :$bhow good is "good enough" /$cby Jon Anton and David Gustin ; assisted by Stijn Spit.
260 $aWest Lafayette, Ind. :$bIchor Business Books/Purdue University Press,$cc2000.
300 $aviii, 84 p. :$bill. ;$c23 cm.
440 0 $aCustomer access management
504 $aIncludes bibliographical references (p. 75-76) and index.
650 0 $aCall centers$zUnited States$xManagement.
650 0 $aBenchmarking (Management)$zUnited States.
700 1 $aGustin, David,$d1962-