| Record ID | marc_loc_2016/BooksAll.2016.part01.utf8:215641969:1140 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part01.utf8:215641969:1140?format=raw |
LEADER: 01140cam a22002894a 4500
001 00709499
003 DLC
005 20040621182156.0
008 001006s2000 onca b 000 0 eng c
010 $a 00709499
015 $aC00-930951-9
020 $a0471644099
035 $a(OCoLC)ocm43847101
040 $aCaOTU$beng$cNLC$dTJC$dDLC
042 $apcc
050 00 $aHF5415.5$b.C836 2000
082 0 $a658.8/12$221
245 00 $aCustomer relationship management :$ba strategic imperative in the world of e-business /$ceditor and contributor, Stanley A. Brown.
260 $aToronto ;$aNew York :$bJohn Wiley & Sons Canada,$cc2000.
300 $axxviii, 345 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references.
650 0 $aCustomer relations$xManagement.
650 0 $aElectronic commerce.
700 1 $aBrown, Stanley A.,$d1946-
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/bios/wiley042/00709499.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/description/wiley033/00709499.html
856 4 $3Table of Contents$uhttp://www.loc.gov/catdir/toc/onix04/00709499.html