| Record ID | marc_loc_2016/BooksAll.2016.part01.utf8:27326361:966 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part01.utf8:27326361:966?format=raw |
LEADER: 00966cam a22002534a 4500
001 00043589
003 DLC
005 20040621181613.0
008 000627s2001 nyu 001 0 eng
010 $a 00043589
020 $a0471355941 (cloth : alk. paper)
040 $aDLC$cDLC$dDLC
042 $apcc
043 $an-us---
050 00 $aHF5415.5$b.S6267 2001
100 1 $aSpector, Robert,$d1947-
245 00 $aLessons from the Nordstrom way :$bhow companies are emulating the # 1 customer service company /$cRobert Spector.
260 $aNew York :$bWiley,$cc2001.
300 $axiii, 226 p. ;$c23 cm.
500 $aIncludes index.
650 0 $aCustomer services$zUnited States.
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/bios/wiley042/00043589.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/description/wiley034/00043589.html
856 4 $3Table of Contents$uhttp://www.loc.gov/catdir/toc/onix05/00043589.html