| Record ID | marc_loc_2016/BooksAll.2016.part19.utf8:107098958:633 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part19.utf8:107098958:633?format=raw |
LEADER: 00633pam a2200205 a 4500
001 89027570
003 DLC
005 19901106111540.9
008 890912s1990 nyu b 00110 eng
010 $a 89027570
020 $a0471516163 :$c$24.95
040 $aDLC$cDLC$dDLC
050 00 $aHF5415.5$b.C37 1990
082 00 $a658.8/12$220
100 10 $aCarr, Clay,$d1934-
245 10 $aFront-line customer service :$b15 keys to customer satisfaction /$cClay Carr.
260 0 $aNew York :$bWiley,$cc1990.
300 $aviii, 280 p. ;$c25 cm.
504 $aIncludes bibliographical references (p. 269-276) and index.
650 0 $aCustomer relations.