| Record ID | marc_loc_2016/BooksAll.2016.part19.utf8:108364817:1133 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part19.utf8:108364817:1133?format=raw |
LEADER: 01133cam a2200265 a 4500
001 89029201
003 DLC
005 20060719212517.0
008 891017s1990 maua b 001 0 eng
010 $a 89029201
020 $a0669200352 (alk. paper)
040 $aDLC$cDLC$dDLC
050 00 $aHD9980.5$b.G776 1990
082 00 $a658.8$220
100 1 $aGrönroos, Christian,$d1947-
245 10 $aService management and marketing :$bmanaging the moments of truth in service competition /$cChristian Grönroos.
260 $aLexington, Mass. :$bLexington Books,$cc1990.
300 $axxii, 298 p. :$bill. ;$c24 cm.
440 0 $aIssues in organization and management series
504 $aIncludes bibliographical references (p. 277-291) and index.
650 0 $aService industries$xMarketing.
650 0 $aCustomer services.
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/enhancements/fy0607/89029201-b.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/enhancements/fy0607/89029201-d.html
856 41 $3Table of contents only$uhttp://www.loc.gov/catdir/enhancements/fy0607/89029201-t.html