| Record ID | marc_loc_2016/BooksAll.2016.part19.utf8:95587232:852 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part19.utf8:95587232:852?format=raw |
LEADER: 00852cam a2200241 a 4500
001 89011695
003 DLC
005 19950222102624.2
008 890505s1989 txua b 00110 eng
010 $a 89011695 //r95
020 $a0872015513
040 $aDLC$cDLC$dDLC
043 $an-us---
050 00 $aHD9981.5$b.D46 1989
082 00 $a658.5/62$220
100 10 $aDenton, D. Keith.
245 10 $aQuality service :$bhow America's top companies are competing in the customer-service revolution - and how you can too /$cD. Keith Denton.
260 0 $aHouston, Tex. :$bGulf Pub. Co.,$cc1989.
300 $ax, 158 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references and index.
650 0 $aService industries$zUnited States$xQuality control.
650 0 $aCustomer services$zUnited States.
650 0 $aConsumer satisfaction$zUnited States.