| Record ID | marc_loc_2016/BooksAll.2016.part21.utf8:14616336:878 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part21.utf8:14616336:878?format=raw |
LEADER: 00878pam a2200241 a 4500
001 91026676
003 DLC
005 20050526164436.0
008 910703s1991 nyua 000 0 eng
010 $a 91026676
020 $a0814423477 :$c$10.00
040 $aDLC$cDLC$dDLC
043 $an-us---
050 00 $aHE5903.F435$bB58 1991
082 00 $a388/.044/06573$220
245 00 $aBlueprints for service quality :$bthe Federal Express approach.
260 $aNew York :$bAMA Membership Publications Division, American Management Association,$cc1991.
300 $a81 p. :$bill. ;$c22 cm.
440 0 $aAMA management briefing
610 20 $aFederal Express Corporation$xManagement.
650 0 $aExpress service$zUnited States$xQuality control.
650 0 $aExpress service$zUnited States$xEmployees.
710 2 $aAmerican Management Association.$bAMA Membership Publications Division.