| Record ID | marc_loc_2016/BooksAll.2016.part21.utf8:28734171:1723 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part21.utf8:28734171:1723?format=raw |
LEADER: 01723cam a2200253 a 4500
001 91044281
003 DLC
005 19950222101813.8
008 911205s1992 ilu 001 0 eng
010 $a 91044281 //r95
020 $a1556237049
040 $aDLC$cDLC$dDLC
050 00 $aHD62.15$b.C54 1992
082 00 $a658$220
100 10 $aClemmer, Jim,$d1956-
245 10 $aFiring on all cylinders :$bthe service/quality system for high-powered corporate performance /$cJim Clemmer with Barry Sheehy and Achieve International/Zenger Miller Associates.
260 $aHomewood, Ill. :$bBusiness One Irwin, $cc1992.
300 $axvii, 392 p. ;$c24 cm.
504 $aIncludes bibliographical references (p. 347-377) and index.
505 0 $aThe service/quality revolution -- What is "service/quality"? -- Richochets, recoveries, and bridges -- Dysfunctional assumptions -- A new organizational paradigm -- At the service/quality crossroads -- Cylinder one : signaling commitment -- Cylinder two : listening to internal/external customers -- Cylinder three : education and awareness -- Cylinder four : hiring and orienting -- Developing the skills to go the distance -- Cylinder five : personal skills -- Cylinder six : coaching skills -- Cylinder seven : team skills -- Cylinder eight : systems -- Cylinder nine : reward and recognition -- Cylinder 10 : improvement activities -- Cylinder 11 : standards and measures -- Cylinder 12 : marketing strategies -- Deployment : infrastructure, planning and reporting, and assigned responsibilities -- Getting it together -- Let's end with your beginning.
650 0 $aTotal quality management.
650 0 $aCustomer services.
650 0 $aExecutive ability.
700 10 $aSheehy, Barry