| Record ID | marc_loc_2016/BooksAll.2016.part21.utf8:3530144:1220 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part21.utf8:3530144:1220?format=raw |
LEADER: 01220cam a2200277 a 4500
001 91013029
003 DLC
005 20070126081803.0
008 910326s1991 nyua b 001 0 eng
010 $a 91013029
020 $a002903079X :$c$24.95
040 $aDLC$cDLC$dDLC
050 00 $aHF5415.5$b.B48 1991
082 00 $a658.8$220
100 1 $aBerry, Leonard L.,$d1942-
245 10 $aMarketing services :$bcompeting through quality /$cLeonard L. Berry, A. Parasuraman.
260 $aNew York :$bFree Press ;$aToronto :$bMaxwell Macmillan Canada ;$aNew York :$bMaxwell Macmillan International,$cc1991.
300 $axi, 212 p. :$bill. ;$c25 cm.
504 $aIncludes bibliographical references (p. 191-203) and index.
650 0 $aCustomer services.
650 0 $aService industries$xMarketing.
700 1 $aParasuraman, A.
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/bios/simon051/91013029.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/description/simon031/91013029.html
856 41 $3Sample text$uhttp://www.loc.gov/catdir/enhancements/fy0705/91013029-s.html
856 41 $3Table of contents only$uhttp://www.loc.gov/catdir/enhancements/fy0705/91013029-t.html