| Record ID | marc_loc_2016/BooksAll.2016.part22.utf8:170071502:913 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part22.utf8:170071502:913?format=raw |
LEADER: 00913cam a2200241 a 4500
001 93026614
003 DLC
005 19950222140549.2
008 930622s1993 nyua bf 001 0 eng
010 $a 93026614 //r95
020 $a0814401198
040 $aDLC$cDLC$dDLC
050 00 $aHF5415.5$b.S467 1993
082 00 $a658.8/12$220
245 04 $aThe Service quality handbook /$cedited by Eberhard E. Scheuing and William F. Christopher ; with contributions from 57 international experts.
260 $aNew York :$bAmacom,$cc1993.
300 $aix, 550 p. :$bill. ;$c26 cm.
504 $aIncludes bibliographical references and index.
650 0 $aCustomer services$xQuality control$xHandbooks, manuals, etc.
650 0 $aTotal quality management$xHandbooks, manuals, etc.
700 10 $aScheuing, Eberhard E.$q(Eberhard Eugen),$d1939-
700 10 $aChristopher, William F.
710 20 $aAmerican Management Association.