Record ID | marc_loc_2016/BooksAll.2016.part22.utf8:185743307:864 |
Source | Library of Congress |
Download Link | /show-records/marc_loc_2016/BooksAll.2016.part22.utf8:185743307:864?format=raw |
LEADER: 00864cam a2200253 a 4500
001 93046452
003 DLC
005 20040517085644.0
008 931122t19931994nyua b 001 0 eng
010 $a 93046452
020 $a1555701612
040 $aDLC$cDLC$dDLC
043 $an-us---
050 00 $aZ711$b.S66 1993
082 00 $a025.5$220
100 1 $aSmith, Kitty,$d1945-
245 10 $aServing the difficult customer :$ba how-to-do-it manual for library staff /$cKitty Smith.
260 $aNew York :$bNeal-Schuman Publishers,$c1993 [c1994]
300 $ax, 166 p. :$bill. ;$c28 cm.
440 0 $aHow-to-do-it manuals for libraries ;$vno. 39
504 $aIncludes bibliographical references (p. 159-163) and index.
650 0 $aPublic services (Libraries)$zUnited States.
650 0 $aCustomer relations.
650 0 $aInterpersonal communication$zUnited States.