| Record ID | marc_loc_2016/BooksAll.2016.part23.utf8:133290863:881 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part23.utf8:133290863:881?format=raw |
LEADER: 00881cam a2200253 a 4500
001 94022980
003 DLC
005 20060120135839.0
008 940726s1995 nyu b 001 0 eng
010 $a 94022980
020 $a0442018525
040 $aDLC$cDLC$dDLC
050 00 $aHD57.7$b.H4 1995
082 00 $a658.8/12$220
100 1 $aHeil, Gary,$d1950-
245 10 $aLeadership and the customer revolution :$bthe messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality /$cGary Heil, Tom Parker, Rick Tate.
260 $aNew York :$bVan Nostrand Reinhold,$cc1995.
300 $axviii, 290 p. ;$c24 cm.
504 $aIncludes bibliographical references (p. 267-275) and index.
650 00 $aLeadership.
650 00 $aOrganizational change.
650 00 $aConsumer satisfaction.
700 1 $aParker, Tom,$d1950 June 25-
700 1 $aTate, Rick.