| Record ID | marc_loc_2016/BooksAll.2016.part23.utf8:152422792:784 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part23.utf8:152422792:784?format=raw |
LEADER: 00784cam a2200229 a 4500
001 94046192
003 DLC
005 19950901074336.5
008 941122s1995 wiua b 001 0 eng
010 $a 94046192 //r95
020 $a0873892577 (acid-free paper)
040 $aDLC$cDLC$dDLC
050 00 $aHF5415.32$b.L69 1995
082 00 $a658.8/12$220
100 1 $aLowenstein, Michael W.,$d1942-
245 10 $aCustomer retention :$ban integrated process for keeping your best customers /$cMichael W. Lowenstein.
260 $aMilwaukee, Wis. :$bASQC Quality Press,$cc1995.
300 $axxi, 179 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references (p. 165-171) and index.
650 0 $aConsumer satisfaction.
650 0 $aCustomer relations.
650 0 $aCustomer services.