| Record ID | marc_loc_2016/BooksAll.2016.part23.utf8:163878975:656 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part23.utf8:163878975:656?format=raw |
LEADER: 00656nam a2200205 a 4500
001 94079761
003 DLC
005 19950712074500.9
008 940930s1995 moua 000 0 eng
010 $a 94079761
020 $a0944448100 (pbk.)
040 $aDLC$cDLC
050 00 $aHF5415.5$b.R44 1995
082 00 $a658.8/12$220
100 1 $aReilly, Thomas P.
245 10 $aValue added customer service :$bevery employee's guide for creating satisfied customers /$cby Tom Reilly.
260 $aSt. Louis, MO :$bMotivation Press,$cc1995.
300 $a70 p. :$bill. ;$c23 cm.
650 0 $aCustomer services$xManagement.
650 0 $aCustomer services$xQuality control.