| Record ID | marc_loc_2016/BooksAll.2016.part23.utf8:49391036:792 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part23.utf8:49391036:792?format=raw |
LEADER: 00792cam a2200241 a 4500
001 93205976
003 DLC
005 19950222145040.9
008 931026s1993 enka b 001 0 eng d
010 $a 93205976 //r95
020 $a0750609745
035 $a(OCoLC)28401352
040 $aESU$cESU$dDLC
042 $alccopycat
050 00 $aHF5415.5$b.V36 1993
082 00 $a658.8/12$220
100 1 $aVandermerwe, Sandra.
245 10 $aFrom tin soldiers to Russian dolls :$bcreating added value through services /$cSandra Vandermerwe.
260 $aOxford ;$aBoston :$bButterworth-Heinemann,$c1993.
300 $axii, 280 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographic references (p. [225]-266) and index.
650 0 $aCustomer services$xManagement.
650 0 $aTotal quality management.