| Record ID | marc_loc_2016/BooksAll.2016.part24.utf8:212004309:907 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part24.utf8:212004309:907?format=raw |
LEADER: 00907nam a2200253 a 4500
001 95198494
003 DLC
005 19960221093944.4
008 950831s1995 enka b 001 0 eng
010 $a 95198494
020 $a0471960667
040 $aDLC$cDLC
050 00 $aHD9980.5$b.U53 1995
082 00 $a658$220
245 00 $aUnderstanding services management :$bintegrating marketing, organisational behaviour, operations, and human resource management /$cedited by William J. Glynn and James G. Barnes.
260 $aChichester ;$aNew York :$bWiley,$cc1995.
300 $axxvi, 485 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references and index.
650 0 $aService industries$xManagement.
650 0 $aCustomer services$xManagement.
650 0 $aService industries$xMarketing.
650 0 $aCustomer services$xMarketing.
700 1 $aGlynn, William J.
700 1 $aBarnes, James G.