| Record ID | marc_loc_2016/BooksAll.2016.part25.utf8:157420305:600 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part25.utf8:157420305:600?format=raw |
LEADER: 00600nam a22001815a 4500
001 96143273
003 DLC
005 19960801092043.2
008 960501s1995 enk 001 0 eng
010 $a 96143273
020 $a027361472X :$c$39.34
040 $aDLC$cDLC
050 00 $aIN PROCESS
100 1 $aWellington, Patricia.
245 14 $aThe Kaizen strategies for customer care :$bhow to create a powerful customer-care program and make it work /$cPatricia Wellington.
260 $aLondon :$bPitman Pub.,$c1995.
300 $axiii, 239 p. ;$c24 cm.
504 $aIncludes bibliographical references and index.