| Record ID | marc_loc_2016/BooksAll.2016.part26.utf8:39231947:686 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part26.utf8:39231947:686?format=raw |
LEADER: 00686cam a2200217 a 4500
001 97005886
003 DLC
005 19980617120820.5
008 970213s1997 ctua b 001 0 eng
010 $a 97005886 //r98
020 $a1567200761 (alk. paper)
040 $aDLC$cDLC$dDLC
050 00 $aHF5415.335$b.L69 1997
082 00 $a658.8/12$221
100 1 $aLowenstein, Michael W.,$d1942-
245 14 $aThe customer loyalty pyramid /$cMichael W. Lowenstein.
260 $aWestport, Conn :$bQuorum,$c1997.
300 $axxiii, 255 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references (p. [239]-244) and index.
650 0 $aConsumer satisfaction.
650 0 $aCustomer loyalty.