| Record ID | marc_loc_2016/BooksAll.2016.part26.utf8:81488417:810 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part26.utf8:81488417:810?format=raw |
LEADER: 00810cam a2200229 a 4500
001 97068740
003 DLC
005 20050822085258.0
008 970711s1997 mdua b 001 0 eng
010 $a 97068740
020 $a0965909301
040 $aDLC$cDLC$dDLC
050 00 $aHE8788$b.C55 1997
100 1 $aCleveland, Brad.
245 10 $aCall center management on fast forward :$bsucceeding in today's dynamic inbound environment /$cBrad Cleveland & Julia Mayben.
250 $a1st ed.
260 $aAnnapolis, Md. :$bCall Center Press,$cc1997.
300 $axv, 281 p. :$bill. ;$c23 cm.
504 $aIncludes bibliographical references (p. 253-258) and index.
650 0 $aCall centers$xManagement.
700 1 $aMayben, Julia.
856 7 $3Table of contents$uhttp://lcweb.loc.gov/catdir/toc/97-68740.html$2http