| Record ID | marc_loc_2016/BooksAll.2016.part27.utf8:12821472:789 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part27.utf8:12821472:789?format=raw |
LEADER: 00789pam a2200241 a 4500
001 98017427
003 DLC
005 20000203111329.0
008 980313s1998 txu 001 0 eng
010 $a 98017427
020 $a188516730X
040 $aDLC$cDLC$dDLC
050 00 $aHF5415.525$b.G58 1998
082 00 $a658.8/12$221
100 1 $aGitomer, Jeffrey H.
245 10 $aCustomer satisfaction is worthless, customer loyalty is priceless :$bhow to make customers love you, keep them coming back and tell everyone they know /$cby Jeffrey Gitomer.
260 $aAustin, Tex. :$bBard Press,$cc1998.
300 $a288 p. ;$c24 cm.
500 $aIncludes index.
650 0 $aCustomer loyalty.
650 0 $aConsumer satisfaction.
650 0 $aCustomer services.
650 0 $aCustomer relations.