| Record ID | marc_loc_2016/BooksAll.2016.part27.utf8:221382253:997 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part27.utf8:221382253:997?format=raw |
LEADER: 00997cam a22002654a 4500
001 99011084
003 DLC
005 20060815202144.0
008 990104s1999 ii a b 001 0 eng
010 $a 99011084
020 $a0761993053 (cloth)
020 $a0761993061 (pbk.)
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aHD62.15$b.M87 1999
082 00 $a658.4/013$221
100 1 $aMurthy, D. B. N.$q(Dodaballapur Bhoga Narasimha),$d1932-
245 10 $aManaging quality :$ba practical guide to customer satisfaction /$cD.B.N. Murthy.
260 $aNew Delhi ;$aThousand Oaks, CA :$bSage Publications,$cc1999.
300 $a226 p. :$bill. ;$c23 cm.
504 $aIncludes bibliographical references and index.
650 0 $aTotal quality management.
650 0 $aConsumer satisfaction.
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/enhancements/fy0657/99011084-d.html
856 41 $3Table of contents only$uhttp://www.loc.gov/catdir/enhancements/fy0657/99011084-t.html