| Record ID | marc_loc_2016/BooksAll.2016.part27.utf8:225317691:1145 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part27.utf8:225317691:1145?format=raw |
LEADER: 01145cam a22003134a 4500
001 99015649
003 DLC
005 20040618111323.0
008 990426s2000 nyua 001 0 eng
010 $a 99015649
020 $a0471354864 (alk. paper)
040 $aDLC$cDLC$dDLC
042 $apcc
043 $an-us---
050 00 $aHF5415.5$b.S627 2000
082 00 $a658.8/71$221
100 1 $aSpector, Robert,$d1947-
245 14 $aThe Nordstrom way :$bthe inside story of America's #1 customer service company /$cRobert Spector and Patrick D. McCarthy.
250 $a2nd ed.
260 $aNew York :$bWiley,$cc2000.
300 $axii, 244 p. :$bill. ;$c22 cm.
500 $aIncludes index.
650 0 $aCustomer services$zUnited States.
610 20 $aNordstrom (Firm)
650 0 $aDepartment stores$zUnited States.
700 1 $aMcCarthy, Patrick D.
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/bios/wiley041/99015649.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/description/wiley032/99015649.html
856 4 $3Table of Contents$uhttp://www.loc.gov/catdir/toc/onix02/99015649.html