| Record ID | marc_loc_2016/BooksAll.2016.part27.utf8:25405491:704 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part27.utf8:25405491:704?format=raw |
LEADER: 00704cam a2200229 a 4500
001 98031888
003 DLC
005 20151030074836.0
008 981015s1999 maua b 000 0 eng
010 $a 98031888
020 $a0814470289
040 $aDLC$cDLC$dDLC
050 00 $aHF5415.5$b.B484 1999
082 00 $a658.8/12$221
245 00 $aBest practices in customer service /$cedited by Ron Zemke and John A. Woods.
250 $a1st AMACOM ed. 1999
260 $aAmherst, Mass. :$bHRD Press ;$aNew York, N.Y. :$bAMACOM,$c1999.
300 $axvii, 414 p. :$bill. ;$c29 cm.
504 $aIncludes bibliographical references.
650 0 $aCustomer services.
700 1 $aZemke, Ron.
700 1 $aWoods, John A.