| Record ID | marc_loc_2016/BooksAll.2016.part27.utf8:44638805:1167 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part27.utf8:44638805:1167?format=raw |
LEADER: 01167cam a22003134a 4500
001 98055216
003 DLC
005 20060120135823.0
008 981214s1999 nyu 001 0 eng
010 $a 98055216
020 $a0471331678 (cloth : alk. paper)
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aHF5415.335$b.H45 1999
082 00 $a658.8/12$221
100 1 $aHeil, Gary,$d1950-
245 10 $aOne size fits one :$bbuilding relationships one customer and one employee at a time /$cGary Heil, Tom Parker, Deborah C. Stephens.
246 3 $a1 size fits 1
250 $a2nd ed.
260 $aNew York :$bJohn Wiley,$cc1999.
300 $axiii, 321 p. ;$c24 cm.
500 $aIncludes index.
650 0 $aConsumer satisfaction.
650 0 $aCustomer relations.
700 1 $aParker, Tom,$d1950 June 25-
700 1 $aStephens, Deborah C.$q(Deborah Collins)
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/bios/wiley041/98055216.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/description/wiley033/98055216.html
856 4 $3Table of Contents$uhttp://www.loc.gov/catdir/toc/onix03/98055216.html