| Record ID | marc_loc_2016/BooksAll.2016.part28.utf8:14850867:922 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part28.utf8:14850867:922?format=raw |
LEADER: 00922cam a2200265 a 4500
001 99048199
003 DLC
005 20101124142809.0
008 990916s2000 nyu b 001 0 eng
010 $a 99048199
020 $a1555703720
040 $aDLC$cDLC$dDLC
043 $an-us---
050 00 $aZ711$b.R79 2000
082 00 $a025.5$221
100 1 $aRubin, Rhea Joyce.
245 10 $aDefusing the angry patron :$ba how-to-do-it manual for librarians and paraprofessionals /$cRhea Joyce Rubin.
260 $aNew York :$bNeal-Schuman Publishers,$cc2000.
300 $axi, 99 p. ;$c28 cm.
490 1 $aHow to-do-it manuals for librarians ;$vno. 100
504 $aIncludes bibliographical references (p. 91-93) and index.
650 0 $aPublic services (Libraries)$zUnited States.
650 0 $aCustomer services$zUnited States.
650 0 $aAnger$zUnited States.
830 0 $aHow-to-do-it manuals for libraries ;$vno. 100.