| Record ID | marc_loc_2016/BooksAll.2016.part28.utf8:16738831:1079 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part28.utf8:16738831:1079?format=raw |
LEADER: 01079cam a2200289 a 4500
001 99050410
003 DLC
005 20060815191348.0
008 990922s2000 caua b 01 0 eng
010 $a 99050410
020 $a0761917411
020 $a076191742X (pbk.)
040 $aDLC$cDLC$dDLC
050 00 $aHD9980.5$b.N48 2000
082 00 $a658.8/12$221
245 00 $aNew service development :$bcreating memorable experiences /$ceditors, James A. Fitzsimmons & Mona J. Fitzsimmons.
260 $aThousand Oaks, Calif. :$bSage Publications,$cc2000.
300 $axv, 328 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references and index.
650 0 $aService industries$xManagement.
650 0 $aNew products$xManagement.
650 0 $aProduct management.
650 0 $aCustomer services.
700 1 $aFitzsimmons, James A.
700 1 $aFitzsimmons, Mona J.
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/enhancements/fy0656/99050410-d.html
856 41 $3Table of contents only$uhttp://www.loc.gov/catdir/enhancements/fy0656/99050410-t.html