| Record ID | marc_loc_2016/BooksAll.2016.part28.utf8:222227980:1143 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part28.utf8:222227980:1143?format=raw |
LEADER: 01143cam a22003014a 4500
001 2001045187
003 DLC
005 20020611103950.0
008 010626s2001 coua b 000 0 eng
010 $a 2001045187
020 $a1583211322
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aHD4456$b.T664 2001
082 00 $a363.6/1/0688$221
245 00 $aTools and methods to effectively measure customer perceptions /$cprepared by Jeni Colbourne ... [et al.].
260 $aDenver, Colo. :$bAWWA Research Foundation and American Water Works Association,$cc2001.
300 $axxii, 134 p. :$bill. ;$c28 cm.
500 $a"1P-5C-90856-11/01-CM"--Cp. [4].
504 $aIncludes bibliographical references (p. 123-132).
650 0 $aWater utilities$xManagement$xData processing.
650 0 $aWater utilities$xPublic relations$xData processing.
650 0 $aConsumer satisfaction$xData processing.
650 0 $aInformation storage and retrieval systems$xWater-supply.
650 0 $aManagement information systems.
700 1 $aColbourne, J. S.
710 2 $aAWWA Research Foundation.
710 2 $aAmerican Water Works Association.