| Record ID | marc_loc_2016/BooksAll.2016.part28.utf8:22773819:1113 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part28.utf8:22773819:1113?format=raw |
LEADER: 01113cam a22003014a 4500
001 99057620
003 DLC
005 20020904113722.0
008 991103s2000 dcu b 000 0 eng
010 $a 99057620
020 $a0867185112
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aHD9715.A2$bS5459 2000
082 00 $a690/.068/8$221
100 1 $aSmith, Carol,$d1946-
245 10 $aDear homeowner :$ba book of customer service letters /$cCarol Smith.
260 $aWashington, DC :$bHome Builder Press,$cc2000.
300 $axv, 160 p. ;$c26 cm. +e 1 computer optical disc (4 3/4 in.).
490 1 $aCarol Smith's Customer relations series
504 $aIncludes bibliographical references (p. 159).
500 $a"This CD-ROM contains sample customer service letters provided as Microsoft WORD files"--Label on disc.
650 0 $aConstruction industry$xCustomer services.
650 0 $aCommercial correspondence.
650 0 $aBusiness writing.
650 0 $aLetter writing.
650 0 $aCustomer services$xCommunication systems.
800 1 $aSmith, Carol,$d1946-$tCustomer relations series.