MARC Record from Library of Congress

LEADER: 05587cam a22002774a 4500
001 2001052077
003 DLC
005 20050607113535.0
008 010921s2002 njua 001 0 eng
010 $a 2001052077
020 $a0130652032
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aTK7887$b.M68 2002
082 00 $a621.39/16/0288$221
100 1 $aMoulton, Pete,$d1944-
245 10 $aA+ certification and PC repair guide /$cPete Moulton.
246 3 $aA plus certification and PC repair guide
250 $a2nd ed.
260 $aUpper Saddle River, NJ :$bPrentice Hall PTR,$cc2002.
300 $axix, 1094 p. :$bill. ;$c25 cm.
500 $aIncludes index.
505 8 $aMachine generated contents note: CHAPTER 1 Personal Computer (PC) Components and -- Subsystems 1 --Hardware Components 2 -- Software Components 63 -- PC Boot Process 74 -- Summary 77 -- Chapter Review Questions 78 -- CHAPTER 2 PC Installation and Upgrade 87 --PC Component Replacement Summary 88 -- Removing and Adding FRUs 91 -- Hardware Configuration Parameters 121 -- I/O Cabling and Connectors 128 -- Installing IDE/EIDE Fixed Disks and CD-ROMs 145 -- Installing and Configuring SCSI Devices 147 -- Installing Common Peripheral Devices 153 -- Upgrading Your PC 156 -- Summary 161 -- Chapter Review Questions 161 --CHAPTER 3 Troubleshooting and Problem Resolution 171 --Determining the Source of Problems 173 -- Troubleshooting PC Hardware 174 -- Diagnosing Error Symptoms and Problems by Subsystem 180 -- Troubleshooting Tools 219 -- Troubleshooting Procedures and Practices 226 -- Summary 245 -- Chapter Review Questions 246 --Chapter 4 Maintenance and Safety Practices 253 --Preventive Maintenance Products and Procedures 255 -- PC Power and Other PC Operating Environment Hazards -- 276 -- Safety Procedures for High Voltage and Laser Equipment 285 -- Hazardous Waste Disposal 293 -- Electrostatic Discharge (ESD) Procedures 295 -- Summary 301 -- Chapter Review Questions 301 -- CHAPTER 5 CPUs, RAM, and Main Logic Boards 307 --CPU Chips and Their Operating Characteristics 308 -- Random Access Memory 347 -- Main Logic Boards 363 -- PC Bus Architectures 379 -- Complementary Metal Oxide Silicon (CMOS) Setup 394 -- Summary 406 -- Chapter Review Questions 406 -- Printing Concepts, Components, and Operation 411 --CHAPTER 6 Printers 411 --Printer Connections and Configurations 425 -- Resolving Common Printer Problems 435 -- Printer Servicing and Preventive Maintenance 447 -- Summary 450 -- Chapter Review Questions 450 -- Laptop Configurations and Components 455 --CHAPTER 7 Laptop PCs and Personal Digital Assistants -- (PDAs) 455 --Personal Digital Assistants 481 -- Common Laptop Problems 482 -- Summary 488 -- Chapter Review Questions 489 --CHAPTER 8 LANs and Communications 495 --LAN Concepts 496 -- Internet Access 545 -- Installing and Configuring Network Interface Cards 549 -- Network Problem Manifestations 558 -- Summary 560 -- Chapter Review Questions 561 --CHAPTER 9 DOS Architecture 567 --DOS Functions 568 -- DOS Components 579 -- Key System Files 582 -- Summary 598 -- Chapter Review Questions 599 --CHAPTER 10 Windows 3.x Architecture 605 --Windows 3.x Functions 606 -- Windows 3.x Components 632 -- Key Windows 3.x System Files 637 -- Summary 675 -- Chapter Review Questions 676 -- Windows 3.x versus Windows 9x 681 --CHAPTER 11 Windows 95/98/Me and Windows 2000 -- Architecture 681 --Windows 95/98/Me Functions 686 -- Windows 95/98/Me Components 694 -- Windows 95/98/Me Key System Files 704 -- Summary 714 -- Chapter Review Questions 714 --CHAPTER 12 Disk Navigation Procedures and Management -- 723 --File System Basics 724 -- DOS File Operations 737 -- Windows File Operations 740 -- Disk Management Procedures 754 -- Disk Management Utilities 763 -- Summary 776 -- Chapter Review Questions 777 --CHAPTER 13 DOS and Memory Management 781 --Types of Memory 782 -- Memory Conflicts and Their Resolution 796 -- PC DOS Memory Setup 815 -- Summary 825 -- Chapter Review Questions 825 --CHAPTER 14 Software Installation, Configuration, and -- Upgrade 829 --Operating System Installation Procedures 833 -- Software Upgrades 877 -- Booting Procedures 889 -- Loading and Adding Device Drivers 909 -- Windows Configuration 919 -- Launching Windows Applications 926 -- Summary 928 -- Chapter Review Questions 929 --CHAPTER 15 DOS and Windows Software Problem -- Diagnosis and Resolution 935 --Common Software Error Messages 936 -- Resolving Frequent Software Problems 952 -- DOS and Windows Utilities 968 -- Viruses and Virus Protection 989 -- Summary 1000 -- Chapter Review Questions 1001 -- CHAPTER 16 Windows Networking 1007 --LAN Networking Functions 1008 -- LAN Types and Cards 1011 -- Configuring for Internet Access 1017 -- Summary 1034 -- Chapter Review Questions 1035 --CHAPTER 17 Customer Satisfaction 1041 --Communicating with the Customer 1043 -- Understanding Customer Problem Descriptions 1046 -- Communicating at the Appropriate Technical Level 1048 -- Establishing Customer Rapport 1049 -- Professional Conduct 1050 -- Responding to and Closing Service Calls 1053 -- Handling Customer Complaints 1054 -- Empathy for Customer Problems 1055 -- Summary 1057 -- Chapter Review Questions 1057 -- Tools in a Pinch 1061 --CHAPTER 18 PC Tales 1061 --PC Repair Tales, or What Happens When? 1066 -- Summary 1070 -- Chapter Review Questions 1071.
650 0 $aMicrocomputers$xMaintenance and repair$vExaminations$vStudy guides.
650 0 $aComputer technicians$xCertification$vStudy guides.
856 41 $3Table of contents$uhttp://www.loc.gov/catdir/toc/fy031/2001052077.html