| Record ID | marc_loc_2016/BooksAll.2016.part28.utf8:228701412:754 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part28.utf8:228701412:754?format=raw |
LEADER: 00754cam a22002414a 4500
001 2001052133
003 DLC
005 20020613072407.0
008 010926s2002 ilua b 001 0 eng
010 $a 2001052133
020 $a0658001442
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aHF5415.335$b.N39 2002
082 00 $a658.8/12$221
100 1 $aNaylor, Mary.
245 10 $aCustomer chemistry :$bhow to keep the customers you want-- and say "good-bye" to the ones you don't /$cMary Naylor and Susan Greco.
260 $aChicago :$bMcGraw-Hill,$cc2002.
300 $axvii, 234 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references and index.
650 0 $aConsumer satisfaction.
650 0 $aMarketing.
700 1 $aGreco, Susan.