| Record ID | marc_loc_2016/BooksAll.2016.part28.utf8:30944101:722 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part28.utf8:30944101:722?format=raw |
LEADER: 00722cam a2200241 a 4500
001 99072185
003 DLC
005 20000613164819.0
008 990107s1999 txu 000 0 eng
010 $a 99072185
020 $a0965335917
040 $aDLC$cDLC$dDLC
050 00 $aHE8788$b.A53 1999
100 1 $aAnderson, Paul V.
245 14 $aThe digital call center :$bgateway to technical intimacy /$cPaul Anderson and Art Rosenberg.
260 $aHouston, Tex. :$bDoyle Pub.,$cc1999.
300 $a168 p. ;$c23 cm.
650 0 $aCall centers$xComputer network resources.
650 0 $aInternet.
650 0 $aWorld Wide Web.
650 0 $aInternet telephony.
650 0 $aCustomer services.
700 1 $aRosenberg, Arthur D.