| Record ID | marc_loc_2016/BooksAll.2016.part29.utf8:16532667:1096 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part29.utf8:16532667:1096?format=raw |
LEADER: 01096cam a2200277 a 4500
001 2001281919
003 DLC
005 20121026082620.0
008 011231s2001 nyua 000 0 eng d
010 $a 2001281919
020 $a1578200709
035 $a(OCoLC)ocm46865729
040 $aJVB$cJVB$dDLC
042 $alccopycat
050 00 $aHE8788$b.D38 2001
100 1 $aDawson, Keith
245 14 $aThe call center handbook /$c[by Keith Dawson].
246 0 $iSubtitle on cover:$aComplete guide to starting, running, and improving your call center
250 $a4th ed.
260 $aGilroy, CA :$bCMP Books ;$aBerkeley, CA :$bDistributed to the book trade in the U.S. and Canada by Publishers Group West,$cc2001.
300 $a382 p. :$bill. ;$c23 cm.
650 0 $aCall centers$xManagement.
650 0 $aCustomer services$xManagement.
650 0 $aManagement information systems.
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/enhancements/fy1211/2001281919-b.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/enhancements/fy1214/2001281919-d.html