| Record ID | marc_loc_2016/BooksAll.2016.part29.utf8:187358524:1004 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part29.utf8:187358524:1004?format=raw |
LEADER: 01004cam a22002774a 4500
001 2002023965
003 DLC
005 20050520162441.0
008 020917s2003 maua b 001 0 eng
010 $a 2002023965
020 $a0072464267 (alk. paper)
020 $a0071194770 (international ed. : alk. paper)
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aHD9980.5$b.D388 2003
082 00 $a658$221
100 1 $aDavis, Mark M.,$d1944-
245 10 $aManaging services :$busing technology to create value /$cMark M. Davis, Janelle Heineke.
260 $aBoston :$bMcGraw-Hill/Irwin,$cc2003.
300 $axvii, 443 p. :$bill. ;$c27 cm. +$e1 CD-ROM (4 3/4 in.)
440 4 $aThe McGraw-Hill/Irwin series, Operations and decision sciences
504 $aIncludes bibliographical references and index.
650 0 $aService industries$xTechnological innovations$xManagement.
650 0 $aValue analysis (Cost control)
650 0 $aCustomer relations$xManagement.
700 1 $aHeineke, Janelle N.