| Record ID | marc_loc_2016/BooksAll.2016.part29.utf8:190232468:1359 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part29.utf8:190232468:1359?format=raw |
LEADER: 01359cam a22003374a 4500
001 2002027162
003 DLC
005 20060725211039.0
008 020628s2003 nyua b 001 0 eng
010 $a 2002027162
020 $a0743225694
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aHF5415.5$b.H473 2003
082 00 $a658.8/12$221
100 1 $aHeskett, James L.
245 14 $aThe value profit chain :$btreat employees like customers and customers like employees /$cJames L. Heskett, W. Earl Sasser, Leonard A. Schlesinger.
260 $aNew York :$bThe Free Press,$c2003.
300 $axxii, 377 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references and index.
650 0 $aCustomer services.
650 0 $aConsumer satisfaction.
650 0 $aOrganizational effectiveness.
650 0 $aCommunication in marketing.
650 0 $aEmployee loyalty.
700 1 $aSasser, W. Earl.
700 1 $aSchlesinger, Leonard A.
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/bios/simon052/2002027162.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/description/simon031/2002027162.html
856 41 $3Table of contents only$uhttp://www.loc.gov/catdir/enhancements/fy0631/2002027162-t.html
856 41 $3Sample text$uhttp://www.loc.gov/catdir/enhancements/fy0641/2002027162-s.html