| Record ID | marc_loc_2016/BooksAll.2016.part29.utf8:194407772:802 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part29.utf8:194407772:802?format=raw |
LEADER: 00802cam a22002414a 4500
001 2002031761
003 DLC
005 20060728204907.0
008 020816s2003 flu b 001 0 eng
010 $a 2002031761
020 $a1574443461 (alk. paper)
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aHF5415.5$b.B57 2003
082 00 $a658.8/12$221
100 1 $aBlumberg, Donald F.
245 10 $aManaging high-tech services using a CRM strategy /$cDonald F. Blumberg.
260 $aBoca Raton, FL :$bSt. Lucie Press,$cc2003.
300 $axv, 357 p. ;$c24 cm.
504 $aIncludes bibliographical references and index.
650 0 $aCustomer services$xManagement.
650 0 $aStrategic planning.
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/enhancements/fy0646/2002031761-d.html