| Record ID | marc_loc_2016/BooksAll.2016.part29.utf8:217518993:893 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part29.utf8:217518993:893?format=raw |
LEADER: 00893cam a22002534a 4500
001 2002108238
003 DLC
005 20030612102439.0
008 020607s2002 coua r 000 0 eng
010 $a 2002108238
020 $a097208360X
040 $aDLC$cDLC
042 $apcc
050 00 $aHD30.2$b.S82 2002
100 1 $aSturm, Rick.
245 10 $aSLM solutions :$ba buyer's guide : the professional's resource for service level management /$cRick Sturm, Lisa Erickson-Harris, David St. Onge.
260 $aBoulder, CO :$bEnterprise Management Associates,$cc2002.
300 $a346 p. :$bill. ;$c23 cm.
650 0 $aInformation technology$xManagement.
650 0 $aBusiness enterprises$xComputer networks$xManagement.
650 0 $aService-level agreements.
650 0 $aBusiness enterprises$xComputer networks$vDirectories.
700 1 $aErickson-Harris, Lisa.
700 1 $aSt. Onge, David.