| Record ID | marc_loc_2016/BooksAll.2016.part29.utf8:220646965:1020 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part29.utf8:220646965:1020?format=raw |
LEADER: 01020cam a22002654a 4500
001 2002114305
003 DLC
005 20080506091002.0
008 021009s2002 mau b 001 0 eng
010 $a 2002114305$z 2001098250
020 $a0738208035 (pbk.)
020 $a0738205109
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aHF5415.5$b.S6263 2002
082 00 $a658.8/12$222
100 1 $aSpector, Robert,$d1947-
245 10 $aAnytime, anywhere :$bhow the best bricks-and-clicks businesses deliver seamless service to their customers /$cRobert Spector.
260 $aCambridge, MA :$bPerseus Pub.,$cc2002.
300 $ax, 293 p. ;$c21 cm.
500 $a"December 2002"--T.p. verso.
504 $aIncludes bibliographical references (p. 271-276) and index.
650 0 $aCustomer services.
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/enhancements/fy0831/2002114305-b.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/enhancements/fy0831/2002114305-d.html