| Record ID | marc_loc_2016/BooksAll.2016.part29.utf8:237955838:3619 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part29.utf8:237955838:3619?format=raw |
LEADER: 03619cam a2200325 a 4500
001 2002283000
003 DLC
005 20070725082659.0
008 020520s2002 enka b 001 0 eng d
010 $a 2002283000
015 $aGBA1-W6986
020 $a052180342X
035 $a(OCoLC)ocm47356655
040 $aUKM$cUKM$dDLC
042 $alccopycat
050 00 $aHD58.9$b.B875 2002
082 00 $a658.4/01$221
245 00 $aBusiness performance measurement :$btheory and practice /$cedited by Andy Neely.
260 $aCambridge :$bCambridge University Press,$c2002.
300 $axiii, 366 p. :$bill. ;$c26 cm.
504 $aIncludes bibliographical references and index.
505 8 $aMachine generated contents note: Part I Performance measurement - functional analyses -- 1 Measuring performance: The accounting perspective -- David Otley -- 2 Measuring performance: The marketing perspective -- Bruce Clark -- 3 Measuring performance: The operations perspective -- Andy Neely and Rob Austin -- 4 Finding performance: The new discipline in management -- Marshall W.Meyer -- Part II Performance measurement - theoretical foundations -- 5 A conceptual and operational delineation of performance -- MichelLebas and Ken Euske -- 6 When it should not work but does: Anomalies of high performance -- Rob Austin and Jody Hoffer Gittell -- 7 Does pay for performance really motivate employees? -- Margit Osterloh and Bruno S.Frey -- 8 Superior managers tolerance to dysfunctional behavior: A test -- Clive Emmanuel -- Part III Performance measurement - frameworks and methodologies -- 9 Performance measurement frameworks: A review -- Mike Kennerley and Andy Neely -- 10 The critical few: First among equals as parameters of strategic -- effectiveness -- Elspeth Murray and Peter Richardson -- 11 Integrated performance measurement systems: Structure and dynamics -- Umit Bititci, Allan Carrie, and Trevor Turner -- 12 Why measurement initiatives succeed and fail: The impact of parent -- company initiatives -- Mike Bourne and Andy Neely -- Part IV Performance measurement - practical applications -- 13 What really goes on in the name of benchmarking? -- David Mayle, Matthew Hinton, Graham Francis, and Jacky Holloway -- 14 Measuring marketing performance: Which way is up? -- Tim Ambler and Flora Kokkinaki -- 15 Loosely coupled performance measurement systems -- Thomas Ahrens and Chris Chapman -- 16 Redefining government performance -- Ken Ogata and Rich Goodkey -- Part V Performance measurement - specific measures -- 17 Customer satisfaction and business performance -- Kai Kristensen, Anne Martensen, and Lars Grenholdt -- 18 Linking financial performance to employee and customer satisfaction -- Andy Neely and Mohammed Al Najjar -- 19 Measuring innovation performance -- Riitta Katila -- Part VI Performance measurement - emerging issues and trends -- 20 The future of performance measurement: Measuring knowledge -- work -- Rob Austin and Pat Larkey -- 21 Measuring eBusiness performance -- Andy Neely, Bernard Marr, Chris Adams, and Neha Kapashi.
650 0 $aOrganizational effectiveness$xMeasurement.
650 0 $aPerformance$xMeasurement.
650 0 $aTotal quality management.
700 1 $aNeely, A. D.$q(Andy D)
856 41 $3Sample text$uhttp://www.loc.gov/catdir/samples/cam034/2002283000.html
856 41 $3Table of contents$uhttp://www.loc.gov/catdir/toc/fy031/2002283000.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/description/cam0210/2002283000.html
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/enhancements/fy0731/2002283000-b.html