MARC Record from Library of Congress

LEADER: 03283cam a22003134a 4500
001 2001265487
003 DLC
005 20050607115131.0
008 010112s2000 wiu b 001 0 eng
010 $a 2001265487
020 $a078726850X
040 $aDLC$cDLC$dDLC
042 $apcc
043 $an-us---
050 00 $aHG2037$b.T458 2000
082 00 $a334/.22/02854678$221
100 1 $aTenenbaum, David.
245 10 $aElectronic services /$cDavid Tenenbaum.
260 $aMadison, Wis. :$bCUNA & Affiliates,$cc2000.
300 $axi, 129 p. ;$c24 cm.
440 0 $aBusiness development series
500 $a"Product #22894."
504 $aIncludes bibliographical references and index.
505 8 $aMachine generated contents note: CHAPTER ONE: THE CO~MPETITIVE SITUATION-- The Ambiguity of Technology 6 -- Technology Opens Another Front Door 7 -- Demographics of Technology Users 8 -- CHAPTER TWO: TECHNOLOGY AND THE BOTTOM LINE13 -- Technology Increases Transactions 14 -- Should You Worry About Profitability? 15 -- What's the Competition Doing? 16 -- How Much Credit Union Business Is Electronic? 18 -- The Defensive Nature of Technology 21 -- The Challenge: Use Existing Technology More Intensively 23 -- A Word from the Naysayers 23 -- The Electronic Branch: Is the Future Now? 26 -- CHAPTER THREE: ATMs AND KIOSKS29 -- Slower Growth for ATMs 30 -- ATMs and Debit Cards 33 -- Maximizing ATM Use 37 -- Implementing and Maximizing Kiosks 40 -- Profits and the Kiosk 41 -- Advice for Maximizing Kiosk Usage 44 -- CHAPTER FOUR: AUTOMATED TELEPHONE SERVICES45 -- IVR Features and Constraints 46 -- Smart Menus Reduce User Frustration 47 -- Maximizing Use 48 -- Is It Profitable? 51 -- What's the Future? 51 -- CHATER FIVE: HOME FINANCIAL SERVICES VIA PC DIRECT-DIAL53 -- - Online Privacy and Security 57 -- Advantages and Disadvantages 59 -- Helping Members Move to the Web 60 -- CHAPTER Si: HOME FINANCIAL SERVICES VIA THE WEB: -- GETTING STARTED 61 -- .When Is the Timing Right? 64 -- Get a Web Strategy 65 -- Developing the Strategy 66 -- Selecting the Uniform Resource Locator (URL) 67 -- Your Web Site's Personality 68 -- Three Phases of Web Sites: The Advantages of Gradual -- Implementation 69 -- How Much Will That Cost? 70 -- Using a Vendor for Web Services 74 -- Downloading: Faster Is Better 77 -- More Hints for an Effective Web Site 80 -- Voice-Computer Telephony 81 -- CHAPTER SEVEN: MAXIMIZING YOUR WEB SITE83 -- Increasing Use: Promotion and Marketing 83 -- Getting Viewers to Return 87 s -- Profitability and the Web 94 -- CHAPTER EIGHT: INTERNET BELLS AND WHISTLES: LENDING -- AND E-COMMERCE97 -- Lending: An Out-of-Branch Experience 98 -- E-Commerce: A Key to Profitability? 101 -- CHAPTER NINE: ELECTRONIC BILL PAYMENT AND PRESENTATION107 -- A Matter of Tining 110 -- Who's Doing What in Bill Presentment? 110 -- Credit Union Players 112 -- Costs 113 -- Negative Billing 114 -- Making the Decision 117' -- APPENDIX A: GLOSSARY119 -- INDEX125 -- RESOURCES131.
650 0 $aCredit unions$zUnited States$xComputer network resources.
650 0 $aElectronic funds transfers$zUnited States.
650 0 $aElectronic commerce$zUnited States.
710 2 $aCUNA & Affiliates.
856 41 $3Table of contents$uhttp://www.loc.gov/catdir/toc/fy022/2001265487.html