| Record ID | marc_loc_2016/BooksAll.2016.part30.utf8:156092686:1124 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part30.utf8:156092686:1124?format=raw |
LEADER: 01124cam a22002894a 4500
001 2003005130
003 DLC
005 20031121180308.0
008 030304s2003 wiua b 001 0 eng
010 $a 2003005130
020 $a0873895851 (Hard cover, case binding : alk. paper)
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aHF5415.5$bF565 2003
082 00 $a658.8/12$221
100 1 $aFisher, Caroline M.,$d1947-
245 10 $aDeveloping new services :$bincorporating the voice of the customer into strategic service development /$cCaroline M. Fisher, James T. Schutta.
260 $aMilwaukee, Wis. :$bASQ Quality Press,$c2003.
300 $axvi, 216 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references and index.
650 0 $aCustomer services$xManagement.
650 0 $aCustomer services$xQuality control.
650 0 $aService industries$xManagement.
650 0 $aService industries$xQuality control.
650 0 $aConsumer satisfaction$xStatistical methods.
700 1 $aSchutta, James T.,$d1944-
856 41 $3Table of contents$uhttp://www.loc.gov/catdir/toc/ecip041/2003005130.html