MARC Record from Library of Congress

LEADER: 03316cam a2200325 a 4500
001 2003017538
003 DLC
005 20040421152239.0
008 030801s2003 nyua b 001 0 eng
010 $a 2003017538
020 $a0789023199 (alk. paper)
020 $a0789023202 (pbk. : alk. paper)
040 $aDLC$cDLC$dDLC
043 $an-us---
050 00 $aZ711.45$b.D546 2003
082 00 $a025.5/2$222
245 00 $aDigital reference services /$cBill Katz, editor.
260 $aBinghamton, NY :$bHaworth Information Press,$c2003.
300 $a331 xvii, p. :$bill.;$c23 cm.
500 $a"Co-published simultaneously as The reference librarian, numbers 79/80, 2002/2003."
504 $aIncludes bibliographical references and index.
505 0 $aDigital reference : an overview / Bill Katz -- Virtually yours : thoughts on where we have been and where we are going with virtual reference services in libraries / Diane Kresh -- The digital reference fallacy / R. David Lankes -- Bad moon rising : a candid examination of digital reference and what it means to the profession / Jonathan D. Lauer, Steve McKinzie -- Mediated online searching and digital reference / Amanda Spink -- Stocking the virtual ready reference collection / Danianne Mizzy, Elizabeth Tillapaugh Mahoney -- A checklist for starting and operating a digital reference desk / Ann Marie Breznay, Leslie M. Haas -- Hurry up and wait : observations and tips about the practice of chat reference / David S. Carter -- Communication strategies for instant messaging and chat reference services / Jody Condit Fagan, Christina M. Desai -- Real-time chat reference and the importance of text-chat / Steven Ovadia -- Opportunities for real-time digital reference service / Matthew R. Marsteller, Jackie Schmitt-Marsteller -- Usage and user analysis of a real-time digital reference service / Kelly M. Broughton -- Going where the students are : live/Web reference at Cal Poly Pomona / Kathleen Dunn, Ann Morgan -- Virtual reference at Duke : an informal history / Phil Blank -- Evaluating online real-time reference in an academic library : obstacles and recommendations / Jana Ronan, Patrick Reakes, Gary Cornwell -- Our experience with two virtual reference services at IUPUI University Library / Polly D. Boruff-Jones -- KANanswer : a collaborative statewide virtual reference pilot project / Marcia Stockham, Elizabeth Turtle, Eric Hansen -- Virtual reference services : the LSU Libraries experience / Melanie E. Sims -- Ask a Penn State librarian, live : virtual reference service at Penn State / Susan A. Ware ... [et al.] -- Chat reference : one university's experience / Kathy A. Campbell, Marie F. Jones, Jerry Shuttle -- Going it alone : can a small/medium-sized library manage live online reference? / Joyce Ward ... [et al.].
650 0 $aElectronic reference services (Libraries)
650 0 $aReference services (Libraries)$xInformation technology.
650 0 $aInternet in library reference services.
650 0 $aAcademic libraries$xReference services$zUnited States$vCase studies.
650 0 $aElectronic reference services (Libraries)$zUnited States$vCase studies.
700 1 $aKatz, William A.,$d1924-
730 0 $aReference librarian.
856 41 $3Table of contents$uhttp://www.loc.gov/catdir/toc/ecip047/2003017538.html