| Record ID | marc_loc_2016/BooksAll.2016.part30.utf8:229747469:1149 |
| Source | Library of Congress |
| Download Link | /show-records/marc_loc_2016/BooksAll.2016.part30.utf8:229747469:1149?format=raw |
LEADER: 01149cam a2200313 a 4500
001 2003277935
003 DLC
005 20040622183714.0
008 030929s2003 enka 001 0 eng d
010 $a 2003277935
015 $aGBA2-U2490
020 $a0470848235
035 $a(OCoLC)ocm50937872
040 $aUKM$cUKM$dOCLCQ$dORE$dDLC
042 $alccopycat
050 00 $aHF5415.5$b.S335 2003
082 04 $a658.812$221
100 1 $aSchmidt, Waldemar.
245 10 $aWinning at service :$blessons from service leaders /$cWaldemar Schmidt, Gordon Adler, Els van Weering.
260 $aChichester ;$aHoboken, NJ :$bWiley,$cc2003.
300 $axv, 184 p. :$bill. ;$c24 cm.
500 $aIncludes index.
650 0 $aCustomer services.
650 0 $aCustomer services$vCase studies.
700 1 $aWeering, Els van.
700 1 $aAdler, Gordon,$d1954-
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/bios/wiley045/2003277935.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/description/wiley041/2003277935.html
856 41 $3Table of contents$uhttp://www.loc.gov/catdir/toc/wiley041/2003277935.html